Once your profile is ready, you can explore all games, activate your bonus, and make your first deposit. You only need to register once — after that, logging in is instant across devices. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. The player from Canada deposited 3000 CAD through an Interac transfer, but the casino failed to credit his account or reimburse him despite acknowledging a bug. The Complaints Team indicated that the player did not provide the requested documentation necessary for further investigation and ultimately rejected the complaint at his request.
I’ve been testing online casinos for years, and I gave Pacific Spins a thorough test drive to see what it’s really about. Here’s what I found after playing their slots, claiming bonuses, and dealing with their support team. The player from Australia had been waiting almost two weeks for a second withdrawal after the first one was processed quickly. Multiple customer support representatives initially said no verification was needed, but one later stated that it was required, causing further delays.

• The player from Australia had been waiting almost two weeks for a second withdrawal after the first one was processed quickly.
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• He felt that the casino’s support was unhelpful and perceived their response as dismissive, prompting him to consider legal action.
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The player’s account had already been verified, and the withdrawal was eventually approved and processed. The player from Italy faced difficulties with three pending withdrawals of €500 each, which he had requested two weeks prior. He expressed frustration with the slow process and commented on the unclear bonus collection methods, which required contacting support despite not being listed in the rules. The issue was resolved after the player confirmed receipt of all funds, leading to the complaint being marked as ‘resolved’ in the system. The Complaints Team appreciated the player’s cooperation throughout the process. The player from Finland had been unable to withdraw a total of 1460€ despite having made multiple withdrawal requests over two weeks.

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He consistently received the same response from live chat and support, but no withdrawals had been received. The Complaints Team closed the complaint due to a lack of response from the player to inquiries and reminders. He felt that the casino’s support was unhelpful and perceived their response as dismissive, prompting him to consider legal action. Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive.

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Simply open the website, tap on the Login button, enter your credentials, and start playing. The mobile version is lightweight, secure, and offers full access to games, bonuses, payments, and support. The player from Spain had requested a withdrawal less than two weeks prior to submitting their complaint. The Complaints Team intervened and communicated with the casino, which confirmed that the withdrawal had been processed.

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Despite receiving an email indicating a wonaco casino payout, the funds had remained unpaid after 3 weeks, and inquiries to the support email had gone unanswered. The player eventually received a payout of 2,083 euros on December 24, 2024, after several weeks of communication. However, the account remained closed without a clear reason provided by the casino. The complaint was rejected as the casino had the right to close accounts at its discretion, and there were no remaining funds in the player’s account.

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The player expressed frustration over a delay of over 21 days for his withdrawals and raised concerns about the casino’s legitimacy. After thorough communication and assistance from our team, the issue was ultimately resolved, leading to the player marking the complaint as resolved. New players can claim a tiered welcome package of up to AUD 1,000 in match bonuses plus 200 free spins. Regular promotions include reload bonuses every Friday, daily cashback up to 10%, and weekly tournaments with prize pools in AUD.

• The player acknowledged receipt of the funds, and the issue was marked as resolved.
• Although the casino had promised a refund, a week passed without it, and they were now denying the issue.
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The player from Austria had requested a withdrawal of her winnings on July 1, 2025, but had not received it yet. Despite multiple attempts to resolve the issue through chat and email, her payout remained unprocessed. The Complaints Team had been unable to proceed with further investigation due to a lack of response from her after inquiries and reminders. Consequently, the complaint was closed at that time, but she retained the option to reopen it in the future.